CHIS - Who to contact for what?

UNIQA – Third-party administrator of the CHIS

  • questions regarding general administration, e.g. membership requests, membership cards, payment of contributions or insurance certificates
  • queries regarding the cover, benefits, conditions and procedures
  • queries regarding the processing or calculation of your reimbursements,
  • precise information about care providers,
  • tariff agreements and benefits,
  • questions about the application of the CHIS Rules


You can also write to UNIQA or visit the UNIQA Offices

Your reimbursement statements and information on your insurance cover are available online on the UNIQA Member Portal.

The CHIS Manager at CERN

  • remarks or suggestions on general CHIS policy,
  • to provide feedback on the website or the CHISBull,
  • feedback on your experience with the TPA (UNIQA)

E-mail :

UNIQA Assistance

In case of urgent health problems during travel, you can call: +41.22.819.44.77. This service provices medical assistance globally and is available 24h/day. The telephone number is printed on the back of your insurance card.

CHIS Declaration

Questions regardning the CHIS Declaration, pertaining to the health insurance situation of spouses and partners of staff members and fellows, should be addressed to:

Updated on: 17/03/2015